Contact us
Speak to a dedicated expert
Our experts are happy to take calls with anyone looking to start using bank data or make better use of their existing data. We can answer questions on use cases, technical challenges, our product suite and more.
Demo of the guided customer consent journey
Walk through of our real-time data & insights
Coverage check in your markets
Contact details
You can also reach us by contacting us using one of the methods listed below
General contact
UK phone +44 845 199 3333
Mainland UK phone+44 207 030 4160
US phone+1 855 343 5670
Email info@direct.id
General contact
Frequently asked questions
What is open banking and how does it work?
Open banking is the practice that allows people and businesses to share up to 12 months of transaction data. DirectID is regulated by the Financial Conduct Authority as an Account Information Service Provider (AISP) - the intermediary who safely facilitate this process.
What is transaction categorisation?
Transaction categorisation is the process of adding context to raw transaction data. The process gives you an understanding of what your customers' spend their money and where.
How does bank account verification work?
Using the bank account verification API, DirectID matches the details provided from your customer to those on their account. We apply a set of sophisticated algorithms and rules to verify the name, and then tell you what does and does not match.
How do you verify income with open banking?
After a customer shares their data, DirectID identify recurring credits to the account and group these. Using an algorithm we identify the monthly income for each income stream. We then return the calculated income and confidence score to you.